Last Updated: September 29, 2026
Visit China Visa Center is committed to providing clear and transparent refund terms for our China visa assistance and Courier / Submit-Only Services.
The refund terms applicable to a particular order may also be stated on the applicable product page at the time of purchase.
1. All-Inclusive Service
Certain All-Inclusive Services may include a Full Refund Guarantee, as specifically stated on the applicable product page.
Where the Full Refund Guarantee applies, the customer may qualify for a refund of eligible fees according to the specific terms of that service.
Unless specifically stated otherwise, the guarantee does not automatically include:
- Government fees already paid;
- Shipping charges already incurred;
- Third-party fees;
- Services already performed;
- Additional services;
- Expedited processing charges.
2. Courier / Submit-Only Service
Courier / Submit-Only Service is different from the All-Inclusive Service.
Because this service may involve passport handling, document review, submission, pickup, and shipping, fees associated with services already performed may not be refundable.
If Visit China Visa Center has not yet begun processing a Submit-Only order, a customer may request cancellation and a refund of eligible unused fees.
Once passport handling, document processing, submission, pickup, or shipping has begun, the customer may not qualify for a full refund.
3. Customer-Created Application Errors
For Submit-Only Service, the customer is responsible for completing the visa application accurately.
Refunds may not be available when problems result from:
- Incorrect application information;
- Incorrect passport information;
- Incorrect visa type;
- Missing documents;
- Unacceptable photographs;
- Missing invitation letters;
- Incomplete government forms;
- Failure to complete required online procedures;
- Failure to provide required documents;
- Failure to respond to requests in time.
4. Visa Denial
Visit China Visa Center does not guarantee visa approval.
A visa denial by a Chinese embassy, consulate, or other government authority does not automatically qualify for a refund.
If a specific product includes a Full Refund Guarantee, the terms of that guarantee will determine whether a refund is available.
5. Government Fees
Government or consular fees may be non-refundable once paid or submitted to the applicable authority.
If government fees are included in an All-Inclusive product, the refund treatment will depend on the specific product terms and whether the government fee has already been incurred.
6. Shipping Fees
Shipping fees may be non-refundable once a package has been picked up, or the shipment has been tendered to the carrier.
If shipping has not yet been used or incurred, the shipping charge may be refundable depending on the circumstances.
7. Government Delays
Government processing delays, additional administrative review, embassy or consulate closures, holidays, or requests for additional documents do not automatically qualify for a refund.
8. Expedited Service
Expedited service does not guarantee visa approval or a particular issuance date.
If expedited processing cannot be provided because the applicable government authority does not offer or accept expedited processing for the customer’s application, the applicable expedited fee may be refunded or adjusted according to the circumstances and applicable product terms.
9. Duplicate Orders
If a customer accidentally places a duplicate order, the customer should contact us as soon as possible.
If duplicate processing has not begun, we may cancel the duplicate order and full refund.
10. Refund Requests
Refund requests should be sent to:
Please include:
- Customer name;
- Order number;
- Email address;
- Reason for the refund request.
11. Refund Processing
Approved refunds will generally be returned to the original payment method within 1-7 days.
Processing time may depend on the payment processor or financial institution.
12. Chargebacks
Customers are encouraged to contact Visit China Visa Center before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time.
The policy applicable at the time of purchase generally governs that transaction, except where otherwise required by applicable law.
14. Dispute Resolution Clause
IMPORTANT NOTICE REGARDING DISPUTES AND CHARGEBACKS:
At Visit China Visa Center, customer satisfaction is our top priority. If you experience any issues with your order, delays in communication, or wish to request a refund, you are contractually required to contact our customer support team first via email (service@visitchinavisa.com) or telephone (888-388-8055) local: 202 202 2888 before initiating a credit card dispute or chargeback with your bank.
Please note that once our specialists begin processing your application or electronic COVA filing, actual labor and technology costs are incurred. Fraudulent chargebacks, “buyer’s remorse,” or disputes filed due to a customer’s failure to check their email spam/junk folders will be vigorously contested using our digital system logs and government portal submission receipts. In the event of an unnotified dispute, the customer agrees to be held liable for any additional chargeback fees incurred by our merchant processor.
15. Contact
Visit China Visa Center
Website: https://visitchinavisa.com
Email: service@visitchinavisa.com
Support: 888 388 8055
Please Note:
Visit China Visa Center offers a convenient full refund service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability.
For any refund, Visit China Visa Center may require additional information and documentation (such as a government-issued photo identification) during the processing of a refund to help determine whether to provide a refund. Visit China Visa Center reserves the right to take additional actions to prevent fraud or abuse (including denial of refunds, or, imposing refund fees). Visit China Visa Center may modify this policy at any time.
